May 12th, 2008
…but its only too often that the details are left out in a hurry to get the product out -and then never fixed in a hurry to get out the next release, leading to poor experiences. Like the one I had today with Microsoft Entourage (my enterprise email client…sigh!). Overall its not too bad a tool and I recently began using it as a Project Management tool, but today’s experience has left me mightily sour.
I got the following message while I was trying to send an email:
The message either exceeds the message size limitations or the recipient’s mailbox is full
I assumed it was the latter since I was sending a small attachment. When I realized that I got the same message to anyone I sent emails, I called support who asked me to reset my account. Did that- same problem again. After a four more frustrating and wasted hours, I was told that ‘my’ account was full.
What obviously happened was the designers (developers?) used the same generic message. A simple modification of the copy would have saved me time (and frustration) and Entourage some bad reputation (and karma).